Privacy Policy

1. Information We Collect

When you schedule a doorstep repair, request diagnostic assistance, or contact us through our website or phone numbers, we may collect:

• Contact Information: Full Name, Mobile Phone Number, WhatsApp Number, and Email Address.
• Service Location: Physical residential or business address and landmark in Nagpur for dispatching field technicians.
• Device Information: Laptop/Desktop brand, model number, serial number, operating system, and reported hardware/software fault symptoms.

2. Strict Zero Data-Access & Privacy Guarantee

We understand that your personal and business computers contain confidential photos, accounting files, documents, and credentials.

• Our certified engineers perform doorstep repairs directly in front of you whenever feasible.
• Technicians are strictly prohibited from copying, browsing, modifying, or transferring customer data without explicit authorization.
• For data recovery and OS reinstallation services, customer data is handled within isolated, offline cleanroom environments.

3. How We Use Your Information

Your details are used strictly for service fulfillment, including:

• Coordinating technician arrival time and location in Nagpur.
• Providing transparent repair cost estimates and official warranty invoices.
• Sending repair status updates and warranty reminders.
• We NEVER sell, rent, or trade your personal information to third-party telemarketers.

4. Security & Retention

We implement industry-standard encryption protocols and access restrictions to ensure all booking records and diagnostic reports are safeguarded. Data is retained only as long as necessary for tax compliance and warranty servicing.